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COMMON QUESTIONS

FREQUENTLY ASKED.

Straight answers to the questions we hear most before someone becomes a client.

How much does it cost to work with Nexgen Agency?

It depends on which services you need and your monthly ad spend. After a free discovery call, we will give you a clear, fixed monthly fee — no hidden charges, no surprise invoices.

Do I need to already have a website?

No. If you do not have one yet, we can recommend how to get a simple, conversion-ready site built before we start driving traffic to it, since sending paid traffic to a weak site wastes budget.

How long before I see results?

Paid search and shopping campaigns often show early signals within 2 to 4 weeks. Brand and content work is slower to compound, typically 2 to 3 months before you see a real shift. We'll always tell you honestly what timeline to expect.

Do you require a long-term contract?

Most engagements run month-to-month after an initial 90-day period, which is the minimum time needed for paid campaigns to gather enough data to optimise properly.

Who actually manages my account?

We keep our client list deliberately small so that a dedicated, senior person manages your account directly — not a rotating pool of junior staff.

What industries do you work with?

We work across e-commerce, local services, B2B, education, and SaaS. What matters more than industry is having a clear offer and a way to track whether a lead turns into a customer.

How do I get started?

Book a free discovery call from the contact page, or send us an email with a short description of your business and goals.

Social Media Marketing
Which social media platforms should my business be on?

It depends on your customers, not trends. Local retail and food businesses usually get more from Instagram and Facebook; B2B and service businesses often see better results from LinkedIn. We help you pick one or two platforms to do well rather than spreading thin across all of them.

How often should I post on social media?

Consistency matters more than frequency. Two to three well-planned posts a week, kept up for a few months, outperforms daily posting for two weeks followed by silence. We build a realistic posting schedule around what your team can actually sustain.

Do you create the content, or just post it?

Both. We plan the content calendar, write captions, design graphics, and produce short-form video concepts, then handle scheduling and posting. You approve everything before it goes live.

How do you measure social media success?

Not just likes and followers. We track what actually matters — profile visits, DMs, link clicks, and ultimately enquiries or sales — and report on those in plain language every month.

Can you run paid ads as well as manage my organic social media?

Yes — this is where we see the best results. We use your best-performing organic posts as a starting point for paid campaigns, since you already have proof the content resonates before spending on it.

Do you reply to comments and messages on my behalf?

We can, depending on the plan. Fast replies to DMs and comments are often warm leads, so we treat response time as part of the strategy, not an afterthought. We agree with you in advance what we handle directly and what gets escalated to your team.

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